Help Center
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AMORELIE Help Center
Returns & Refunds
Returns & Refunds
General
How can I cancel my order?
I don't like one or more of the articles. What can I do?
I have deleted my invoice - what can I do?
Retoure & Refund
How do I complain about a defective article from the Advent calendar?
I ordered as a guest, how can I return an item?
How do I return an item?
Returns portal & returns documents
I do not have a printer - how do I get a return slip?
Complaint, exchange & replacement
My item is defect, how do I proceed now?
Can I exchange an item in terms of a different colour or size?
Purchases via our partner shops
I have ordered my calendar from Amazon - how can I make a complaint?
I have ordered my item in a store or on another website. Now I have no receipt/invoice anymore!
I have ordered my calendar in a store or on another website. Can I also complain about individual items?
Return conditions & hygiene seal
What does our 100 days right of return mean?
What's with the hygiene seal?
