Returns & Refunds

General

• How can I cancel my order?
• I don't like one or more of the articles. What can I do?
• I have deleted my invoice - what can I do?

Retoure & Refund

• How do I return a product?
• How do I complain about a defective article from the Advent calendar?
• I ordered as a guest, how can I return an item?

Returns portal & returns documents

• I do not have a printer - how do I get a return slip?

Complaint, exchange & replacement

• My item is defect, how do I proceed now?
• Can I exchange an item in terms of a different colour or size?

Purchases via our partner shops

• I have ordered my calendar from Amazon - how can I make a complaint?
• I have ordered my item in a store or on another website. Now I have no receipt/invoice anymore!
• I have ordered my calendar in a store or on another website. Can I also complain about individual items?

Return conditions & hygiene seal

• What does our 100 days right of return mean?
• What's with the hygiene seal?