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  1. AMORELIE Help Center
  2. Returns & Refunds

Returns & Refunds

General

  • How can I cancel my order?
  • I don't like one or more of the articles. What can I do?
  • I have deleted my invoice - what can I do?

Retoure & Refund

  • How do I return a product?
  • How do I complain about a defective article from the Advent calendar?
  • I ordered as a guest, how can I return an item?

Returns portal & returns documents

  • I do not have a printer - how do I get a return slip?

Complaint, exchange & replacement

  • My item is defect, how do I proceed now?
  • Can I exchange an item in terms of a different colour or size?

Purchases via our partner shops

  • I have ordered my calendar from Amazon - how can I make a complaint?
  • I have ordered my item in a store or on another website. Now I have no receipt/invoice anymore!
  • I have ordered my calendar in a store or on another website. Can I also complain about individual items?

Return conditions & hygiene seal

  • What does our 100 days right of return mean?
  • What's with the hygiene seal?

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