Delivery & Shipping

General

• What is the self-service portal for and how do I use it?
• Do you also ship abroad?
• Can the postman see where I have ordered?
• With which shipping partner will my order be shipped?
• Do you also deliver via other service providers than DHL?

Delivery

• There are no documents in my package - what now?
• Where is my package?
• How can I check the delivery status of my order?
• How long does the delivery take?

Problems during shipping

• My package was returned to you. How do I proceed now?
• My order is missing. What shall I do now?
• My delivery could not be delivered. What shall I do?

Express deliveries

• Can I have an express delivery delivered to a Packstation or postal branch?
• Where can I choose express delivery?

Postal branch

• Can I also have my order delivered to a postal branch?

"Packstation"

• Can I also have my order delivered to a Packstation?