Order & Vouchers

General

• Where can I find my order number?
• Do I have to open an account to shop in the Online Shop?
• Can you provide me with a catalogue?
• Can I also order by telephone?

Order status

• How long does it take to receive my order?
• Where can I check the status of my order?

Change & Cancellation

• Can I remove items from my order?
• Can I cancel my online order?

Order process

• Can I pre-order or reserve a product?
• I have not received an order confirmation!
• How much does the delivery cost?
• Can I choose a different delivery address?

Codes & gift vouchers

• What conditions does my voucher have?
• Where can I buy gift vouchers?
• The order process was cancelled. Now my coupon code is invalid. What can I do?
• I forgot to redeem my voucher - what now?
• My voucher code is displayed as invalid!
• I have a voucher code - where do I enter it?