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  1. AMORELIE Help Center
  2. Order & Vouchers

Order & Vouchers

General

  • Where can I find my order number?
  • Do I have to open an account to shop in the Online Shop?
  • Can you provide me with a catalogue?
  • Can I also order by telephone?

Order status

  • How long does it take to receive my order?
  • Where can I check the status of my order?

Change & Cancellation

  • Can I remove items from my order?
  • Can I cancel my online order?

Order process

  • Can I pre-order or reserve a product?
  • I have not received an order confirmation!
  • How much does the delivery cost?
  • Can I choose a different delivery address?

Codes & gift vouchers

  • What conditions does my voucher have?
  • Where can I buy gift vouchers?
  • The order process was cancelled. Now my coupon code is invalid. What can I do?
  • I forgot to redeem my voucher - what now?
  • My voucher code is displayed as invalid!
  • I have a voucher code - where do I enter it?

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