I have ordered my calendar from Amazon - how can I make a complaint?

That's no problem if you ordered through our partner shop "Lovella". 

Please use the returns portal of our partner shop "Lovella". You can also request a free replacement article from this shop. Please use your Amazon order number (with separator) and the postcode of your shipping address.

https://returns.lovella-shop.com/ 


First, you must indicate, that you would like to "return an article". In the next step you mark calendar in question and select (if not pre-selected) the option "Return single items". 

Now select the appropriate door (1 - 24) and click on "continue to reason for return". Now enter the reason for return "defective" and select "replacement item" as the refund method. 


Finally press "continue to confirm". - That's it!

Please note: For some articles it is not necessary to return defect articles. We will automatically send you a replacement item.
If this is also the case with your item, you will receive a corresponding note at the end of the return registration. In this case we ask you to simply dispose of the defect item yourself.

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