I have ordered my item in a store or on another website. Now I have no receipt/invoice anymore!

This is annoying! But please understand that a complaint processing through us is only possible with a proof of purchase in form of an invoice or a receipt. As a rule, the seller is always responsible for complaints.

If you can't find a receipt or invoice, you can contact the seller directly and ask for a new invoice or bleach copy.

Was this article helpful?
0 out of 1 found this helpful
Have more questions? Submit a request