How do I return a product?

Too bad you want to return something. If the item is unused and a (possibly) attached hygiene seal is undamaged, you are welcome to return the product to us. 

Simply use our return portal.

All you need is your order number and the postcode of the shipping address. (If you can't remember your order number, here is a description on how to find it.)

It should look like this:

 Retourenportal_Eingang_BSP.JPG

First, indicate that you want to "return an item". In the next step you mark the article in question. Click on "proceed to reason for return" and choose your reason for return and then a refund method.

If your order is not older than 6 months, you can also choose the "Refund to original payment method".

Done!

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