I ordered as a guest, how can I return an item?

Too bad you want to send something back. If the goods are unused and an attached hygiene seal is undamaged, you are welcome to return the product to us.

Simply use our returns portal

All you need is your order number and the postcode of the shipping address. (If you can't remember your order number, look here)

This should look something like this. Of course you enter your order number here.


First, indicate that you want to "return an item". In the next step you mark the article in question. Click on "Continue to reason for return" and choose your reason for return and then a refund method.

If your order is not older than 6 months, you can also choose "Refund to original payment method".


Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request